Privacy Policy

Introduction

HEAD PUPPETS, A PROPERTY OF TWINACT LLC ("TWINACT," "WE," "OUR," OR "US"), RESPECTS YOUR PRIVACY AND IS COMMITTED TO PROTECTING YOUR PERSONAL DATA. THIS PRIVACY POLICY EXPLAINS HOW WE COLLECT, USE, DISCLOSE, AND SAFEGUARD YOUR INFORMATION WHEN YOU USE OUR SERVICES, INCLUDING OUR WEBSITE, APPLICATIONS, AND OTHER OFFERINGS AVAILABLE AT HEADPUPPETS.COM (COLLECTIVELY, THE "SERVICES"). PLEASE READ THIS PRIVACY POLICY CAREFULLY.

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described herein.

Information we collect

Personal Information: We may collect personal information that you provide to us directly, such as your name, email address, phone number, and other contact details when you create an account or contact us for support.

Order Information: We collect information regarding your purchases and subscriptions on the Web site.

Usage Data: We collect information about your interactions with the Services, such as the features you use, the content you view, and the actions you take. This may include IP addresses, browser types, device information, and usage logs.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our site, analyze usage patterns, and deliver personalized content. You can manage your cookie preferences through your browser settings.

Credit Card Information: Purchases and subscriptions are completed on a third-party Web site (we use Stripe for payment processing) so no Credit Card Information is stored on this Web site. Credit card information including credit card accounts, card numbers, expiration dates, billing address and authentication codes are stored by the third-party payment processor.

How we use your information

In conjunction with our third-party payment processor, we may collect and use Order Information to fulfill any orders placed through our Web site. This includes processing your payment information, fulfilling subscriptions, and providing you with invoices and order confirmations.

Additionally, we use this Order Information to:

Provide and Improve Services: We use your information to operate, maintain, and enhance our Services, process transactions, manage accounts, and provide customer support.

Communicate with You: We may use your contact information to send updates, promotional materials, and other information related to the Services. You can opt out of receiving promotional communications at any time.

Ensure Security and Compliance: We use your information to monitor and analyze usage, detect and prevent fraud, and ensure compliance with our Terms of Use and applicable laws.

We also use the Device Information we collect to:

Screen for Potential Risk and Fraud: For example, by recording your IP address.

Improve and Optimize Our Site: By generating analytics on how customers browse and interact with our Site, and assessing the success of our marketing and advertising campaigns.

Sharing your information

We may share your information with third parties for various purposes:

Third-Party Service Providers: We share your information with vendors and service providers who perform services on our behalf, such as payment processing, data analysis, and customer support. For example, we use Stripe for payment processing. You can read more about how Stripe uses and protects your information here: https://stripe.com/privacy.

Legal Requirements: We may disclose your information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests from public authorities (e.g., a court or government agency), or to protect our rights.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

Data security and retention

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security measure is entirely foolproof, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the Services outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Content Creation: When you create content through this Web site, we generally retain your content data unless and until you ask us to delete this information.

Order Information: When you place an order through this Web site, we maintain your Order Information for our records unless and until you ask us to delete this information.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Correction: You can request access to and correction of your personal information held by us.

Deletion: You can request the deletion of your personal information under certain circumstances.

To exercise these rights, please contact us at support@twinact.com. We may require you to verify your identity before responding to your request.

Minors' privacy

Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors under 18. If we become aware that we have inadvertently collected personal information from a minor under 18, we will take steps to promptly delete that information.

Changes to this privacy policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Web site and updating the "Effective Date" at the top of this page. You are advised to review this Privacy Policy periodically for any changes.

Contact us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: